“People don’t resist change. They resist being changed!” – Peter Senge
As a manager/supervisor and leader, you will have a role to play in managing change within your organisation. For some, this is a daunting prospect.… Read more...
“Words empty as the wind are best left unsaid” –Homer
As a manager and leader, it is crucial that you develop your communication skills. We all communicate in some way everyday, so many people believe this to be a basic skill, and one that should not really need developing.… Read more...
“Life is not a solo act.” – Tim Gunn
Many organisations, large and small, identify the importance of collaboration. For a lot of companies, it is a core competency against which they may measure their employees.… Read more...
“Unity is strength…when there is teamwork and collaboration wonderful things can be achieved.” – Mattie Stepanek
As the end of the year approaches, many managers remember that they have forgotten to hold a team building session during the year.… Read more...
“Tell me and I forget. Teach me and I remember. Involve me and I learn.” – Benjamin Franklin
How many times have you sent your team members on training programs and afterwards wondered why you even bothered?… Read more...
“Tell me and I forget. Teach me and I remember. Involve me and I learn.”
– Benjamin Franklin
As a manager, have you ever felt like you are hitting your head against a brick wall?… Read more...
“The bottom line is, when people are crystal clear about the most important priorities of the organisation and team…not only are they many times more productive, they discover they have the time they need to have a whole life.”… Read more...
“One cannot teach a man anything. One can only enable him to learn from within himself.” — Galileo Galilei
Particularly for those new to management, the word ‘coaching’ can be a little daunting.… Read more...
“Method is not less requisite in ordinary conversation than in writing, provided a man would talk to make himself understood.” – Joseph Addison
Ever put off having an important conversation because it all seemed too hard?… Read more...
“A man who does not plan long ahead will find trouble at his door.” – Confucius
It is understood that at this time of year most management consultants, executives and CEOs are talking about the importance of planning.… Read more...
“My future depends mostly upon myself.” – Paul Robeson
As we again start thinking about dusting off the plastic tree and try to remember if we even sent last year’s Christmas cards, it’s a great time to reflect on the year that was and the year that will be.… Read more...
“If a rhinoceros were to enter this restaurant now, there is no denying he would have great power here. But I should be the first to rise and assure him that he had no authority whatever.”… Read more...
“The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.”… Read more...
“Alone we can do so little; together we can do so much.” – Helen Keller
Cross-functional teams seem to be very popular at the moment. If you are new to the concept, you might be wondering ‘Why do I want to create a cross-functional team?’… Read more...
“The great leaders are like the best conductors – they reach beyond the notes to reach the magic in the players.” –Blaine Lee
Many managers and supervisors find delegating difficult. This can be for many reasons – they like to be in control, they want all the glory, they don’t trust their staff.… Read more...
“My passion has been to build an enduring company where people were motivated to make great products. Everything else was secondary.” – Steve Jobs (as cited in Steve Jobs, by Walter Isaacson)
The holiday reading list this year is very short .… Read more...
“The essence of trust is not in its bind, but in its bond” – Unknown
Perhaps one of the most fundamental factors for a successful cross functional team is the building of trust across the group.… Read more...
“Gettin’ good players is easy. Gettin’ ’em to play together is the hard part. “ ~Casey Stengel
For those of us who lead or participate in any type of team, we all have moments of wondering if the team could somehow operate better.… Read more...
“Change is not a destination, just as hope is not a strategy.” – Rudy Giuliani
What’s a good approach for developing strategy? This may seem like an impossible question to answer – the s-word often causes a sense of being overwhelmed and confused.… Read more...
“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker
The first step to great customer service is to truly understand the customer’s perspective and needs (this is important whether the customer is internal or external to your business).… Read more...