09 Oct

Craving constructive curiosity

“Replace judgement with curiosity” – Lynn Nottage

Outrage, judgement, aggression, arrogance…seen any of that lately?

Blame, denial, deflection…?

It seems that everywhere we look recently – news, sports, politics, social media, reality TV, business – people are expressing strong opinions about, and onto, others. Sometimes this generates hurt, ridicule, division, anger – and so the cycle repeats and repeats.

Not that there’s anything wrong with having an opinion and speaking up. It’s often ‘how’ we do it that is so destructive – if not for ourselves, often for other people. If we are aggressive, defensive, judgemental or abusive in tone, then our impact could be very negative.

Making judgements before seeking understanding – is this the new normal?

In an attempt to lighten the mood, and use a simple example…take the recent ending to The Bachelor Australia. The outrage over ‘The Bach’ choosing neither woman has been loud. Is no one curious as to the reasons he made this decision? Has no one listened to the way he spoke to the women and his rationale for his choice? From a curious outside perspective, it actually could be seen as a respectful act, presented as kindly as possible in unusual circumstances. Does it really matter that normally someone ‘wins’? What reason does anyone have to be outraged about the ending to a TV show (even a highly addictive one!)? Ah, it seems a strange world.

From reality TV to the business world. In our coaching and training we often hear people deflect, deny, or blame others for dips in performance, lost clients and workplace conflicts. Could time spent focusing defensively outwards be better spent focusing on understanding someone else’s perspective, identifying possible solutions, seeking opportunities, and applying a healthy dose of reality testing? And even better, to own what you own – looking inwards to discover your role in situations and how you might turn things around or influence for a better outcome.

So, do we want to go down the pathway of destructive negativity, or can we turn this around for more positive interactions and discussions?

An idea – let’s get constructively curious before we get combative.

When we start telling ourselves – “how dare they?”, “who do they think they are?”, “are they an idiot?”  – perhaps we can stop for 2 seconds and ask instead – “what’s another way of looking at this?” Or “how can I make a positive impact here?” Or “I wonder what has led them to say/do that?”

When our typing fingers get twitchy to scream out in capitals on social media, perhaps we can stop for 2 seconds and ask ourselves – “what are the (real) facts here?”  

Craving constructive curiosity in this combative world might just help us slow down, think about how we react, and consider the impact we are having on others. We don’t need to agree with everyone, yet perhaps we could be a little kinder, get on a little better, and recognise that it takes all sorts of characters to make this a pleasant world.

And wouldn’t it make sense to leave ‘The Bach’ and other relatively innocent people in peace and save our outrage for those who truly do major hurt and harm in the world?

And if that seems a little too fluffy for you, please minimise your outrage in the comments.

Long live constructive curiosity!

engagingPOTENTIAL: training, team development, facilitation

Specialising in working with managers to develop extraordinary teams!

© Engaging Potential Pty Ltd

04 Aug

How tuned in are you? Really.

social-networking_110003873-012814-int

 

 

 

“I remind myself every morning: nothing I say this day will teach me anything. So if I’m going to learn, I must do it by listening.” – Larry King

In your everyday work, how tuned in are you to what’s happening around you, what people are saying and how others are behaving? Most people we ask this question of would say – “I’m very aware of what’s happening around me!” Yet when we dig a little deeper, we soon find a slightly different story and most will then admit that maybe they aren’t really as tuned in as they thought (or pretended) they were!

Did you realise that you were just checking your mobile phone in that meeting? Did you see how others responded when you made that ‘joke’? Did you understand what your boss just said to you? Did you see the body language your colleague used when you popped in to their office? Did you realise you just checked your phone again while we were talking?

Modern life is busy. Actually for some it feels a bit chaotic. So we often are too tired, too busy or even (should we say it…?) self-absorbed to truly tune in to what people are saying or doing most of the time.

Yet many don’t realise  significant impact of not tuning in.

  • Others may actually think you’re rude. Do you check your phone during meetings? This is a classic example of where you might be tuning out and at the same time could be leaving people with the impression that you are rude and disrespectful. Even if you think you are still listening – here’s some big news…you’re not.
  • You may just miss out on important information. When you tune out, whether to check your phone, to think about your to-do list, or simply to day-dream, your brain is not accurately receiving all of the information around you. And sometimes that’s completely ok. Sometimes it’s not – you may miss information to help you at work, a family member’s story, or even important signals that could save your life.
  • Building and maintaining relationships just got harder. Despite our busy world, humans are still fundamentally designed to be social and make connections. In the workplace, healthy relationships can lead to better productivity, better engagement and even to better stress management. So if we are consistently not tuning in, and others notice this, we could be destroying trust, credibility, respect and ultimately damaging relationships. People want to connect more with those who show an interest in them, than with those who don’t.

So how do we develop better skills at tuning in? Well, it takes time, practice and genuine positive intent. Here are a few tips to help you get started.

  • Turn off your phone in meetings
  • Make eye contact with the person presenting/speaking with you
  • Truly focus on the words and body language others are using
  • Pause before you cut someone off in conversation
  • Ask questions – be curious! What can you learn from the conversation?
  • If your mind is wandering when it shouldn’t, take a deep breath – it does wonders to refocus you
  • Monitor how often you talk about yourself versus listening to others, or asking others questions
  • Evaluate the quality of your relationships and consider what else you can do to be more positively connected
  • Become a great observer – of people’s actions, words and even their environment (it’s amazing what you can learn about someone from the items on their work desk!)

Of course, these suggestions are based on common-sense and not particularly new concepts. They key though is being true to yourself – are you really tuning in to what’s happening around you, or are you only pretending?

Happy tuning in!

engagingPOTENTIAL: training, team development, coaching

Specialising in working with managers to develop extraordinary teams!

© Engaging Potential Pty Ltd

 

05 Apr

Making difficult conversations less difficult

“Method is not less requisite in ordinary conversation than in  writing, provided a man would talk to make himself understood.” – Joseph Addison

Ever put off having an important conversation because it all seemed too hard? Most of us have.

Having a difficult conversation at work is challenging, yet sometimes the impact of not having that discussion can be greater than putting it off. So what will make this all a little simpler and less daunting?

Preparation!

Ok, so planning the discussion won’t necessarily mean that it will be a breeze, however with a little preparation it can be easier and more productive. Every situation is different, so there is no ‘one size fits all’ formula for the planning of a difficult conversation – here are some suggestions that might help get you started.

Back to basics

  • Write down what it is that is of concern to you – this means that you will be focussed on the issue to discuss; writing it down helps ensure clarity
  • Try to look mostly at the facts of the situation (yet still acknowledge feelings of all parties so you are prepared to manage emotions!)

Conversation considerations

  • Ensure you are clear on what your objective is in having the conversation – what are you trying to achieve? how will you know if you have achieved your objective?
  • What will be your approach to the conversation – how will you start it? what are the main points that you want to get across? how will you seek the other person’s input?
  • Consider the best time and place to have the conversation

Reviewing risks

  • Think about what might go wrong in the discussion – forewarned is forearmed!
  • Consider how you will remain calm if things go wrong and what you might do to save the situation

These conversations are hard. They are often necessary. Make it a little easier by being prepared.

engagingPOTENTIAL: training, team development, coaching

Specialising in working with managers to develop extraordinary teams!

© Engaging Potential Pty Ltd