04 Aug

How tuned in are you? Really.





“I remind myself every morning: nothing I say this day will teach me anything. So if I’m going to learn, I must do it by listening.” – Larry King

In your everyday work, how tuned in are you to what’s happening around you, what people are saying and how others are behaving?… Read more...

24 Apr

Communication as a manager and leader – cover the basics!

“Words empty as the wind are best left unsaid” –Homer

As a manager and leader, it is crucial that you develop your communication skills. We all communicate in some way everyday, so many people believe this to be a basic skill, and one that should not really need developing.… Read more...

25 Aug

Seek understanding for great customer service

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.”  – Peter Drucker

The first step to great customer service is to truly understand the customer’s perspective and needs (this is important whether the customer is internal or external to your business).… Read more...