“The most basic of all human needs is the need to understand and be understood.” – Ralph Nichols
We’ve all seen articles about technology. How fast advances are happening, how new innovations will help us in our daily lives.… Read more...
“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.” – Margaret Mead
Do you know that saying…”the more things change, the more they stay the same”?… Read more...
“The problem is not the content of your message, but the condition of the conversation.”
– Crucial Conversations Paterson, Grenny, McMillan, Switzler
Our brain has been wired across the ages to protect us as individuals – it looks out for threats and aims to keep us safe.… Read more...
“I remind myself every morning: nothing I say this day will teach me anything. So if I’m going to learn, I must do it by listening.” – Larry King
In your everyday work, how tuned in are you to what’s happening around you, what people are saying and how others are behaving?… Read more...
“The problem is not the content of your message, but the condition of the conversation.”
– Crucial Conversations Paterson, Grenny, McMillan, Switzler
Our brain has been wired across the ages to protect us as individuals – it looks out for threats and aims to keep us safe.… Read more...
“Words empty as the wind are best left unsaid” –Homer
As a manager and leader, it is crucial that you develop your communication skills. We all communicate in some way everyday, so many people believe this to be a basic skill, and one that should not really need developing.… Read more...
“Method is not less requisite in ordinary conversation than in writing, provided a man would talk to make himself understood.” – Joseph Addison
Ever put off having an important conversation because it all seemed too hard?… Read more...
“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker
The first step to great customer service is to truly understand the customer’s perspective and needs (this is important whether the customer is internal or external to your business).… Read more...